1Entry
Enquiry arrives
A call, form, message or lead ad enters one shared intake.
MONAFORGE
AI lead intake and follow-up automation for UK service businesses.
MONAFORGE captures new enquiries from calls, website chat and messages, asks the right questions, then sends a clear lead to your team.
Prefer to hear it? Call +44 7414 163826 - Alex picks up.
Live AI website chat
Test how Alex handles a new enquiry in real time.
Type as a customer or ask how the system works. The chat uses the same idea as the phone demo: useful details in, clear lead out.
Short demo limit: 8 visitor messages. For the voice version, call +44 7414 163826.
Alex AI assistant
Live website demo
0 of 8 demo messages used. Messages are processed through the AI route described in our Privacy Notice. Do not enter sensitive information.
How it works
From new enquiry to a clear next action.
Every connected channel follows the same four-stage process, so your team can immediately see what arrived, what matters and what to do next.
Where enquiries can start
PhoneWebsiteWhatsAppSocial DMsLead ads
Different entry points. One consistent process after the enquiry arrives.
2Context
AI gathers context
It collects the contact, request, location, timing and urgency.
3Priority
Lead is organised
The enquiry gets a useful summary, source and clear priority.
4Delivery
Your team gets the next action
The ready lead reaches the right phone, inbox, CRM or workflow.
Result: one usable lead, not another disconnected message.
Ready for a person or the next workflow
Lead intake comparison
What handling every new enquiry actually costs.
Compare the monthly cost with how consistently each channel is captured, qualified and handed to your team.
MONAFORGEManual handlingAnswering serviceUnmanaged inbox
Channels
MONAFORGECalls, website, WhatsApp and social
Manual handlingWhatever staff remember to check
Answering serviceUsually phone only
Unmanaged inboxEvery channel stays separate
Availability
MONAFORGE24/7 when configured
Manual handlingOnly during covered hours
Answering serviceLimited by service hours
Unmanaged inboxNo active handling
Qualification
MONAFORGESame questions and lead format
Manual handlingDifferent notes every time
Answering serviceBasic message taking
Unmanaged inboxRaw messages only
Follow-up
MONAFORGEAutomated when included
Manual handlingManual
Answering serviceUsually not included
Unmanaged inboxManual
Setup time
MONAFORGEDays
Manual handlingInternal process
Answering serviceDays
Unmanaged inboxNone
Contract
MONAFORGENone
Manual handlingEmployment or staff time
Answering serviceOften 12 months
Unmanaged inboxNone
The goal is simple: every genuine enquiry becomes a clear next action.
Pricing
Start with a dedicated AI number. Add only what your business will use.
Each package has a one-time build-and-launch fee, then a clear monthly service price. Extra calls are £5 per block of 10, or add Unlimited Calls for £60/month.
Answer
Reliable inbound call answering on a new dedicated UK AI number, with a useful lead summary after every call.
£265
one-time build & launch
then
£85/month
- 70 inbound calls per month
- Extra calls: £5 per block of 10
- New dedicated UK AI call number included
- AI call answering trained on your business
- Owner lead summaries by SMS and email
- Call recordings, transcripts and monthly report
Answer + Chase
More call capacity plus the channels or follow-up workflows that matter to your business.
£340
one-time build & launch
then
£155/month
- Everything in Answer
- 200 inbound calls per month
- New dedicated UK AI call number included
- Choose up to four standard channel or workflow modules
- Website chat, WhatsApp and social are optional; customer SMS requires the call + SMS number
- Channel-by-channel monthly report
Full Desk
The fully loaded intake, routing and customer-retention system for a busy service business.
£415
one-time build & launch
then
£305/month
- Unlimited inbound calls under fair use
- New dedicated UK AI call + SMS number
- Website chat, SMS, WhatsApp, Facebook and Instagram
- Booking, calendar and CRM routing
- Multiple team members, destinations and locations
- Emergency logic, recordings, transcripts and advanced reports
- One basic customer reactivation workflow and review requests
- Priority support plus one free supported number setup change
Custom build
Build the exact intake system your business needs.
Voice AI normally runs on a new dedicated UK number. If you only need website, social or workflow automation, choose no MONAFORGE phone number and every call or SMS option will be removed automatically.
70 calls includedOwner SMS + email includedOne-time build & launchUK service businesses
Your matched price
Build & launch
£265
Monthly
£85
Answer
Matches the Answer package.
Custom solutions
See everything MONAFORGE can configure.
Standard modules have clear prices in the builder. More specialised workflows are scoped separately, so the public package price never hides surprise work.
Answer: £265 launch, then £85/month with 70 calls.
Answer + Chase: £340 launch, then £155/month with 200 calls and flexible modules.
Full Desk: £415 launch, then £305/month with unlimited inbound calls under fair use.
No contract. Cancel any time. Unlimited inbound calls are subject to fair use.
What the owner sees
One enquiry. One clear lead record.
This phone enquiry shows the same handover format the wider intake system uses. It is an example, not a customer case study.
Example transcript
Example only - the live script is trained on each business.Caller
Hi, the boiler is leaking and we have no hot water.
Alex
I can take the details for the engineer. What is your postcode?
Caller
M20 4AB. It started this morning.
Alex
Thanks. I have sent the job details through now.
Example lead record
Sarah Mitchell | M20 4AB
Boiler leaking since this morning. No hot water. Needs an engineer today.
PHONE ENQUIRY | 11:52
FAQ
Straight answers.
No jargon. No invented guarantees.
The starting point can include inbound calls, website enquiries, WhatsApp and social messages where the connected account supports it. We confirm the exact route before launch.
Founder-led setup
You speak to the person who builds and maintains your lead intake system.
MONAFORGE is run by Vlad Monastyrskyi. No handoff from sales to an anonymous setup team.
Changes to services, intake questions or handover rules stay straightforward.
Start with one clear intake flow.
Tell us where your leads arrive, what details you need and where each qualified enquiry should go.
Call the demo numberCall the demo number.
Call the UK demo number. Alex answers as the AI receptionist, so you can judge the product in the first minute.
Inbound demo only. No automated outbound callback is used here.